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Why haven't you responded to my ticket?

Solution

There could be a couple of reasons why you haven't received a response to your support ticket ...

  1. We did respond, but you used a return email address that 'thinks' email from a helpdesk is spam (AOL do this) and so either nuked it or 'bounced' the reply into a spam folder - please check in there
  2. The question you asked is common and so has already been answered in the knowledge base

If you don't think either of these reasons applies to your support question, please accept our sincere apologies, and submit your question again or call 08000 226 581

 

Article details
Article ID: 9
Category: Knowledgebase
Date added: 13-Jan-2013 4:10pm
Views: 1748

 
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